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HELP CENTER
Frequently Asked Questions
Everything you need to know about LoadChute, from getting started to security.
General
What is LoadChute?
Who is LoadChute for?
What does "one source of truth" actually mean here?
Getting Started
How do I sign up?
Do I need a credit card to start?
What happens if my trial ends and I haven't added a payment method?
How long does setup actually take?
Can I skip the setup wizard and come back to it later?
Pricing & Billing
How is pricing structured?
Do vendors, carriers, and customers I work with have to pay?
What happens if I add more locations than my plan allows?
Can I downgrade or cancel anytime?
What if a payment fails?
Roles & Permissions
What roles exist inside a company account?
What's a Trading Partner account?
Can the same vendor or carrier work with more than one company on LoadChute?
Can a Trading Partner later become a full paying company?
Using the Schedule
What's a "lane"?
What's the difference between Inbound and Outbound?
How do I flag a problem on a lane (delayed, cancelled, etc.)?
Can I announce something to a whole location or company at once (like a holiday closure)?
How do I track actual deliveries against the schedule?
For Trading Partners & Carriers
I got an email with my schedule — do I have to create an account?
What's the "Confirm Receipt" button in the email for?
If a lane changes after I've already confirmed it, will I know?
Data & Security
Can other companies see my data?
Can LoadChute's own team see my schedule data?
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