LoadChute Terms of Service

LoadChute is a web-based scheduling platform for coordinating bulk truckload deliveries among logistics teams, receiving locations, vendors, customers, and carriers.

LoadChute is a coordination and communication tool. We do not arrange transportation, broker freight, take possession of goods, act as a carrier or freight forwarder, or guarantee that any delivery will occur as scheduled. All scheduling commitments, contracts, and obligations are between you and your trade partners. LoadChute is not a party to those arrangements.

Company accounts. A paying Customer creates a company account and designates at least one Company Administrator, who may invite additional users and assign roles.

Trade Partner accounts. Vendors, customers, and carriers invited by a Customer may create free accounts to view and participate in the specific delivery lanes assigned to them.

Your responsibilities. You must provide accurate registration information, keep your password confidential, and are responsible for all activity under your account. Notify us promptly at support@loadchute.com if you suspect unauthorized access.

You must be at least 18 years old to use the Service.

Plans. Paid subscriptions are billed monthly based on the number of locations in your account. Current pricing is available on our pricing page and may be updated from time to time.

Free trial. New subscriptions include a 14-day free trial. No payment method is required to begin. If no payment method is on file when the trial ends, your account converts to read-only access until billing is added.

Automatic renewal. Paid subscriptions renew automatically each month until canceled. By providing a payment method, you authorize us to charge it on a recurring basis.

Automatic tier upgrades. If your location count exceeds your current plan's limit, your subscription will automatically upgrade to the appropriate tier and you will be notified. Plans do not automatically downgrade; you may downgrade through the billing portal.

Enterprise overage. Locations beyond those included in the Enterprise plan are billed at the per-location rate stated on our pricing page.

Payment processing. Payments are processed by a third-party payment processor. We do not store full payment card details.

Failed payments. If a payment fails, we may restrict your account to read-only access after a grace period, and may suspend or terminate the account for continued non-payment.

Refunds. Fees are non-refundable except where required by law or expressly stated otherwise in writing. Canceling stops future charges; it does not refund the current billing period.

Taxes. Fees are exclusive of applicable taxes, which are your responsibility.

Ownership. You retain all rights to the data you submit to the Service ("Customer Data").

License to us. You grant us a limited, non-exclusive license to host, store, process, transmit, and display Customer Data solely as necessary to provide and support the Service.

Your responsibility. You are responsible for the accuracy, legality, and appropriateness of Customer Data, and for having the necessary rights and consents to submit it — including any personal information about your employees or trade partner contacts.

Data isolation. Each Customer's data is logically isolated from other Customers. Access within your company is governed by the roles and permissions you configure.

Export. While your account is active, you may export lane history data from within the Service.

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to the Service, other accounts, or any systems or networks
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or attempt to derive source code from the Service
• Resell, sublicense, or provide the Service to third parties except as intended through Trade Partner access
• Upload malicious code, or content that is unlawful, harassing, defamatory, or infringing
• Use automated means to scrape or extract data from the Service beyond provided export features
• Send communications through the Service that violate anti-spam laws or that recipients have not consented to receive

The Service sends emails and in-app notifications on your behalf and to you, including schedule snapshots, status alerts, announcements, invitations, and account notices.

You are responsible for the recipients you add. By adding a trade partner contact, you represent that you have a legitimate business relationship with that person and the right to send them business communications about your delivery schedules.

You may not disable transactional messages related to account security, verification, or billing while your account is active.

The Service integrates with third-party providers for payment processing, email delivery, hosting, and mapping. Your use of those features may be subject to the third party's own terms. We are not responsible for third-party services and do not warrant their availability or performance.

The Service, including its software, design, text, graphics, and the LoadChute name and logo, is owned by us and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription term, solely for your internal business purposes.

Feedback. If you provide suggestions or feedback about the Service, we may use it without restriction or obligation to you.

By you. You may cancel your subscription at any time through the billing portal. Cancellation takes effect at the end of the current billing period.

By us. We may suspend or terminate your access, with or without notice, if you violate these Terms, fail to pay fees, or if we reasonably believe your use poses a risk to the Service or others.

Effect of termination. Upon termination, your right to use the Service ends. We will retain Customer Data for a reasonable period during which you may request an export, after which it may be deleted. Sections 4, 8, and 11 through 15 survive termination.

Discontinuation. We may modify or discontinue the Service, in whole or in part, at any time. If we permanently discontinue the Service, we will make reasonable efforts to provide advance notice and an opportunity to export your data.

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted access. The Service may be unavailable due to maintenance, updates, or circumstances beyond our control.

Support is provided by email at support@loadchute.com. Professional and Enterprise plans include priority email support; Enterprise plans include onboarding support as described on our pricing page. No specific response time is guaranteed unless separately agreed in writing.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT DATA WILL BE ACCURATE OR PRESERVED WITHOUT LOSS.

YOU ARE SOLELY RESPONSIBLE FOR YOUR BUSINESS DECISIONS. The Service displays schedules, statuses, and delivery information entered by you and your trade partners. We do not verify the accuracy of that information. You should not rely on the Service as your sole means of confirming critical delivery arrangements.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOADCHUTE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST OR SPOILED GOODS, DEMURRAGE, DETENTION, PRODUCTION DELAYS, OR LOSS OF DATA, ARISING OUT OF OR RELATING TO THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

These limitations apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so portions may not apply to you.

You agree to defend, indemnify, and hold harmless LoadChute from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your Customer Data; (b) your use of the Service; (c) your violation of these Terms or applicable law; (d) your business dealings or disputes with trade partners, carriers, vendors, or customers; or (e) your violation of any third party's rights.

These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws principles.

Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Randall County, Texas, and you consent to the personal jurisdiction of those courts.

Informal resolution. Before filing any claim, you agree to contact us at support@loadchute.com and attempt to resolve the dispute informally for at least thirty (30) days.

Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and LoadChute regarding the Service.

Changes. We may update these Terms from time to time. If we make material changes, we will provide notice by email or through the Service before they take effect. Continued use after the effective date constitutes acceptance.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Severability. If any provision is found unenforceable, the remaining provisions remain in full force.

Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Force majeure. Neither party is liable for failures caused by circumstances beyond reasonable control.

Relationship. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

LoadChute, Sole Proprietor ; 7901 Sheldon RD, Amarillo TX 79119 ; support@loadchute.com